Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service redefines customer care by equipping organizations with robust tools to build meaningful, long-term relationships with their customers.
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Microsoft Dynamics 365 Customer Service
Globility Inc, a Microsoft Partner Company
Transform Your Customer Service with Microsoft Dynamics 365
Deliver seamless, personalized support across every channel, empower self-service, and harness AI-driven insights to build lasting customer relationships and boost loyalty.
Microsoft Dynamics 365 Customer Service redefines customer care by equipping organizations with robust tools to build meaningful, long-term relationships with their customers. This platform is designed to ensure that customer inquiries are addressed quickly and effectively, leading to increased satisfaction and loyalty. With Dynamics 365 Customer Service, businesses can offer an omnichannel support experience, enabling customers to reach out on their preferred channels, be it email, chat, social media, or phone, creating a unified, seamless interaction at every touchpoint.
Self-service options and a comprehensive knowledge base empower customers to find answers independently, streamlining their experience while reducing response times. Additionally, AI-driven insights and automated workflows allow organizations to predict and address customer needs proactively, ensuring a high level of service that often surpasses customer expectations.
By strengthening customer relationships, Dynamics 365 Customer Service not only enhances customer loyalty but also supports businesses in building a competitive advantage and driving long-term growth.
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Why Choose Us
Why Choose Globility Inc: Your Trusted Digital Transformation Partner
Globility Inc is a Certified Microsoft Partner with deep expertise in Microsoft Dynamics 365 and a proven track record in guiding businesses through successful digital transformations. Our experienced team of cloud and analytics professionals is dedicated to helping companies implement tailored solutions that drive measurable business outcomes.
Here’s why Globility Inc is the right choice:
Certified Microsoft Partner
We are recognized for our expertise and strong partnership with Microsoft, ensuring we provide the highest level of service for Dynamics 365 and related solutions.
Proven Track Record
We have successfully led numerous businesses through digital transformation, enhancing operational efficiency and improving overall performance.
Experienced Team
Our professionals specialize in cloud migrations, real-time streaming, and advanced analytics, ensuring you get the best support in modernizing your systems.
Comprehensive Services
From initial consultation and implementation to ongoing support and maintenance, we offer a full range of services to meet your business needs.
Local Presence
Based in the greater Philadelphia region, we provide personalized service with a deep understanding of local business challenges.
Custom Solutions
We excel at designing and implementing custom solutions that fit your unique business requirements, ensuring optimal results.
Empower Your Team and Transform Customer Support
Exceptional customer service is essential to any business’s success. Microsoft Dynamics 365 Customer Service provides your business with powerful tools and valuable insights to deliver efficient, personalized support at every interaction. From enhancing case management to enabling omnichannel engagement and AI-powered insights, this platform equips your team to surpass customer expectations, boosting satisfaction and loyalty. Discover the key features that make Dynamics 365 Customer Service stand out.
Simplify Agent Tasks
Access real-time analytics and make optimal customer-agent connections to improve first-call resolution rates.
Develop Self-Service Options
Leverage AI-powered chatbots, automate self-service processes, and provide community portals for quick, reliable answers.
Optimize Service Operations
Gain supervisor insights, identify coaching opportunities, enhance efficiency with automation, and forecast staffing needs effectively.
Engage with Customers Seamlessly
Implement voice channels, improve digital interactions, offer real-time translation, and leverage sentiment-based routing for personalized connections.
Show Customers You Understand Them
Gain a complete 360-degree view, use biometric authentication, analyze sentiment, and track customer journeys for deeper insights.
Benefits of Dynamics 365 Customer Service
31%
Increase in First-Call Resolution
20%
Decrease in Missed Routes
30%
Decrease in Operating Costs
218
Minutes Saved per Case (average)
Our Amazing Clients
We’ve supported 1,000+ clients including:
Dynamics 365 Customer Service frequently asked questions
Dynamics 365 Customer Service is a part of Microsoft’s Dynamics 365 suite, designed to help businesses manage customer interactions effectively. It offers tools for case management, knowledge base management, omnichannel support, self-service portals, and AI-driven insights. By enabling organizations to deliver personalized and proactive customer service across multiple channels,
Dynamics 365 Customer Service aims to enhance customer satisfaction and loyalty.
Absolutely. You can sign up for a free 30-day trial to explore its features and capabilities before making a commitment. This trial provides full access to all core features of the software.
Dynamics 365 Customer Service offers two main options:
- Customer Service Professional at $50 per user/month, which includes essential customer service features.
- Customer Service Enterprise at $95 per user/month, providing advanced features.
For Enterprise licenses, add-ons are available for additional fees:
- Digital Messaging and Voice Add-in: $90 per user/month for complete omnichannel engagement across voice, digital channels, and chat.
- Voice Channel Add-in: $75 per user/month, adding native voice capabilities.
- Digital Messaging Add-in: $75 per user/month for engagement across digital messaging channels, including chat.
- Chat Add-in: $60 per user/month, enabling live chat support between agents and customers.
Dynamics 365 Customer Service provides versatile licensing options tailored to different business needs:
- Customer Service Enterprise: This license grants access to the complete suite of customer service tools, including case management, knowledge base, analytics, and omnichannel engagement, ideal for high-volume and complex service requirements.
- Customer Service Professional: Designed for simpler customer service needs, this cost-effective option offers essential features like case management, a knowledge base, and service level agreements (SLAs), helping businesses streamline their operations.
Yes, Customer Service Copilot integrates live AI support to enhance agent efficiency in managing cases and accelerating issue resolution, which boosts customer satisfaction. Once enabled in the Customer Service workspace, Copilot allows agents to:
- Respond to inquiries quickly
- Draft emails
- Compose chat responses
- Summarize case details and conversations
